Frequently Asked Questions
Everything you need to know about our candles, perfume oils, shipping and more.
Our Candles
What are your candles made of?
A coconut wax blend and clean fragrance oil, free from phthalates, parabens and known hormone disruptors. Every candle is hand-poured in small batches in Canada.
How long do the candles burn?
Up to 45 hours, with proper care.
How do I care for my candle?
Trim the wick to 6 mm (¼") before each light, and remove any trimmings. On the first light, burn for at least 2 hours so the wax melts evenly to the edge. Never burn for more than 4 hours at a time. Always burn within sight, on a heat-safe surface, away from drafts, flammable objects, children and pets.
Our Perfume Oils
What are your perfume oils made of?
Organic jojoba oil blended with clean fragrance oil, free from phthalates, parabens and known hormone disruptors.
How long do I use a perfume oil?
Roll onto pulse points: wrists, neck and behind the ears. Reapply through the day as you like.
How big is each bottle?
10 ml (0.33 oz), in a glass roll-on that’s easy to carry.
Orders and shipping
Where do you ship?
We ship across Canada. Orders over $60 ship free within Ontario and Quebec, and orders over $90 ship free everywhere else in Canada.
When will my order arrive?
Standard delivery takes 1 to 5 business days in Ontario and Quebec, and 3 to 7 business days elsewhere in Canada. Express shipping (1 to 2 business days) is available at checkout.
Can I order in time for the holidays?
Order by December 10 for delivery before the holidays.
Can I return or exchange my order?
All sales are final. If your order arrives damaged or incorrect, email us at hello@arolabstudio.com within 7 days of delivery and we’ll make it right.
Stores and wholesale
Where can I find AROLAB in store?
Our candles and perfume oils are available in independent shops across Canada. Find a shop near you.
Do you offer wholesale?
Yes. We’d love to hear from shops that share our values. Visit our wholesale page.
Still have a question?
Write to us at hello@arolabstudio.com and we’ll get back to you within 1 to 2 business days.